Privacy Policy

Last Updated: September 2026

Welcome to Diyanilla Resort & Wellness (“we,” “our,” or “us”). We operate https://diyanilla.com and are committed to protecting the personal information and privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website or make a reservation with our sanctuary in Unawatuna, Galle, Sri Lanka.

1. Information We Collect

We collect information that identifies or relates to you as an individual when you interact with our services:

  • Personal Contact Details: Full name, email address, contact number, WhatsApp number, and billing/residential address.
  • Reservation & Stay Data: Arrival and departure dates, room preferences, dietary requirements, wellness package bookings, and special requests.
  • Payment Information: Credit/debit card details and transaction records processed through secure, encrypted third-party payment gateways. (We do not store complete payment card credentials on our servers.)
  • Identification Records: Passport details, nationality, and visa information collected upon physical check-in in compliance with Sri Lankan hospitality and tourism regulations.
  • Technical & Usage Information: IP address, browser type, device information, operating system, and interaction details via automated logs and cookies.

2. How We Use Your Information

We process your data for clear, legitimate guest-service and administrative purposes:

  • Booking Management: To process, confirm, modify, and manage your accommodation and wellness reservations.
  • Guest Communication: To send booking confirmations, pre-arrival notices, itinerary guides, or answer your inquiries via email or WhatsApp.
  • Personalized Hospitality: To accommodate dietary preferences, customize wellness and spa therapies, and improve your overall retreat experience.
  • Marketing & Exclusive Offers: With your explicit consent, to inform you about seasonal discounts, curated packages, or news from Diyanilla Resort. You may opt out at any time.
  • Legal Compliance: To meet local taxation, hotel registration, and legal reporting obligations in Sri Lanka.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to optimize site performance, ensure secure navigation, and analyze web traffic.

  • Essential Cookies: Necessary for the fundamental operation of the website and reservation flow.
  • Analytical Cookies: Help us understand which pages and resort experiences are most visited, enabling us to enhance our user interface.

You can instruct your web browser to refuse all cookies or notify you when a cookie is sent. Disabling cookies may affect the usability of certain booking features.

4. Sharing of Information

We value your trust and do not sell, rent, or trade your personal information. We only share details with:

  • Authorized Service Providers: Trusted third-party vendors who assist in website hosting, email communications, and secure payment processing under strict confidentiality agreements.
  • Legal & Regulatory Authorities: When mandated by Sri Lankan law, court orders, or official governmental requests.

5. Data Security

We implement appropriate administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet-based data transmission or electronic storage method can guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, honor guest preferences for future stays, and comply with standard statutory record-keeping and tax requirements.

7. Your Rights

Depending on your country of residence, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal records.
  • Request the deletion of your personal information (subject to statutory legal or accounting obligations).
  • Opt out of receiving promotional and marketing communications at any time.

8. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your data, please contact our team:

  • Property: Diyanilla Resort & Wellness
  • Location: Unawatuna, Galle, Southern Province, Sri Lanka
  • Phone / WhatsApp: +94 77 770 125
  • Email: info@diyanilla.com
  • Website: https://diyanilla.com